Privacy Policy - Hammam Spa London

Hammam Spa London

92 Forest Hill Road, London SE22 0RS

Email: info.hammamspalondon@gmail.com

Phone: 0203 489 7474

Last updated: June 2026

1. Who We Are

Hammam Spa London (“we”, “us”, “our”) is a spa and wellness business based in East Dulwich, London. We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect the following personal information when you contact us, book an appointment, or use our website:

Your full name
Email address
Phone number
Appointment details and treatment preferences
Any additional information you voluntarily provide in messages or enquiry forms
Technical data such as IP address, browser type, and pages visited (via Google Analytics and Google Tag Manager)

3. Why We Collect Your Data

We use your personal data for the following purposes:

To respond to your enquiries and booking requests
To confirm, manage, and fulfil appointments
To send booking reminders or follow-up communications (where you have consented)
To improve our website and services through anonymised analytics data
To comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Contract: to fulfil your booking or appointment request
Legitimate interests: to respond to enquiries and improve our services
Consent: for any marketing communications (you may withdraw consent at any time)
Legal obligation: where we are required to retain records by law

5. Cookies and Tracking

Our website uses cookies and Google Tag Manager to collect anonymised usage data. This helps us understand how visitors use our website so we can improve it. You will be asked to accept or decline cookies when you first visit the site. You may also change your browser settings to refuse cookies at any time, though this may affect some website functionality.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with the following third parties only where necessary:

Google LLC — for website analytics (Google Analytics) and tag management (Google Tag Manager). Google may process data outside the UK; they are certified under appropriate data transfer mechanisms.
Email service providers — to send appointment confirmations or replies to your enquiries
Legal or regulatory authorities — if required by law

7. How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes set out in this policy. In general:

Booking and appointment records: up to 3 years
Enquiry and contact form data: up to 12 months after last contact
Analytics data: as set by Google Analytics retention settings (typically 26 months)

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access — to request a copy of the data we hold about you
Right to rectification — to request correction of inaccurate data
Right to erasure — to request deletion of your data (‘right to be forgotten’)
Right to restrict processing — to ask us to limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to processing based on legitimate interests
Right to withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, please contact us at info.hammamspalondon@gmail.com. We will respond within 30 days.

9. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Access to personal data is restricted to staff who need it to carry out their duties.

10. Third-Party Links

Our website may contain links to third-party websites such as Instagram. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website at hammamspa.london/privacy-policy. We encourage you to review it periodically.

12. How to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection authority:

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk
Helpline: 0303 123 1113

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Hammam Spa London